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隐私声明

割草机APP(简称“本产品”)版权所属上海山科机器人有限公司。本公司为您提供的本产品是一款基于割草机器人的移动服务应用软件产品,为客户提供远程控制割草设备,售后反馈等信息服务。依据法律的规定,我们将在特定情形下收集、使用、保存或披露您的个人信息。以下条款描述了我们如何收集、使用、保存或披露您的个人信息。如果您对我们的隐私声明有任何的疑问或建议,请联系:Harry@sunseekerpower.cn

本《隐私声明》与您所使用的本应用产品及服务息息相关,我们希望您在使用本应用产品及服务前仔细阅读并确认您已充分理解本《隐私声明》项下的内容。在需要时,我们希望您按照本《隐私声明》的指引做出您认为适当的选择。

1、个人信息的收集

1.1 个人信息

我们使用、保存或披露个人信息是为了通过创建账户、邮箱通知、消息通知等方式来为您提供服务。本公司会向您提供设备控制、设备排程、设备设置、消息管理等一系列服务。

本产品保证不会收集法律法规禁止收集的信息。收集信息包括:

1.1.1 在您注册为会员时,所提供的邮箱账号、第三方账号信息,用以帮助您自动提取账号绑定或管理的智能设备变更等信息;

1.1.2 在您浏览或使用本公司产品或服务时主动向我们提供的信息,帮您快速办理售后服务,设备详情信息管理。我们可通过您提供的信息对您的行为偏好等进行用户画像,便于为您提供更加个性便捷的服务;

1.1.3 在向您提供服务的过程中记录的有关的信息,便于您查阅需要的设备动态或相关售后服务进展等;

1.1.4 在向您提供售后说明等信息服务时,我们会出于完善服务的需要,收集您的位置信息,设备状态,便于为您提供更加完善、快捷的服务;

1.1.5 您通过我们的客服人员或其他渠道主动提交或反馈的信息,便于我们了解、评估服务质量,优化用户体验;

1.1.6 从第三方独立资料来源,收集和储存其合法获得的与您有关的信息;

1.1.7 您提供的信息,本公司将最大限度尽合理之商业义务进行保密。经过您的同意,本公司将会向您提供设备售后服务信息和版本升级等服务。

1.2 您的其他信息

为了使您更加方便的使用本产品,提高您使用我们服务的安全性,我们的服务器将会收集关于您的割草设备Mac信息,移动终端能获取的蓝牙信息,设备定位信息,第三方账号用户ID的昵称和头像等和其他类似的特征记录。

2、个人信息的使用、共享

2.1 除本隐私声明未载明或本隐私声明的更新未能首先通知您的情况下,您的个人信息将不会用于其他目的;

2.2 您可随时在“个人中心”中查看个人基本信息,或在设备列表、设备控制页等界面获取设备状态信息。我们将对您个人中心的邮箱地址、设备机器密码等个人信息采取隐私处理,避免您设备被不当使用时所造成的信息泄露与丢失;

2.3 本公司的服务器位于中国大陆,您的信息将存储于中国大陆,并且在中国大陆按照用户协议或本声明所阐述的方式处理;

2.4 在您使用本公司的产品或服务期间,我们将保存您的信息,直至您注销帐户或提出删除要求。在注销账户或提出删除要求后,我们会对您的信息进行删除或匿名化处理;

2.5 除本隐私声明规定的情况外,本公司不会出售任何客户信息或未经您的允许与第三方共享您的信息。您充分知晓,在以下情形下,我们收集、使用个人信息无需征得您的授权同意:

2.5.1 根据适用的法律法规、法律程序的要求或强制性的政府要求或司法裁定必须提供;

2.5.2 与国家安全、国防安全有关的;

2.5.3 法律法规允许范围内,为维护“丛远机械”自身利益不受侵害的其他情形;

2.5.4 出于维护个人信息主体或其他个人的生命、财产等重大合法权益但又很难得到本人同意的;

2.5.5 所收集的个人信息是个人信息主体自行向社会公众公开的;

2.5.6 从合法公开披露的信息中收集的您的个人信息的,如合法的新闻报道、政府信息公开等渠道;

2.5.7 根据您的要求签订合同所必需的;

2.5.8 用于维护所提供的产品及服务的安全稳定运行所必需的,例如发现、处置产品及服务的故障;

2.5.9 法律法规规定的其他情形。

3、个人信息的披露

3.1 除非本隐私声明载明的有限披露,我们会妥善保存您的个人信息并不会泄露客户名单;

3.2 您于此授权,以下情形下,我们将会向第三方披露您的个人信息而无需通过您的同意:

• 如果我们披露这些信息是用来识别、联系或向可能对我们的权利或财产、网站用户或者其他任何人(包括其他任何人的权利和财产)造成损害之行为提起诉讼之必要;

• 法律调查之必要;

• 此类披露是法律规定或应向我们送达的传票或其他执法部门发出的令状之必要。

4、个人敏感信息特别提醒

您的特殊个人信息,例如您的个人电话号码、邮箱地址、位置信息,被认为是个人敏感信息。在收集此类个人敏感信息前,您需要谨慎考虑,同时本公司将征得您的同意,并对您的个人敏感信息严格保护,您同意这些个人敏感信息将按照本声明所阐明的目的和方式来进行处理。如果您不提供这些信息或提供的信息有误,可能导致我们无法提供服务或影响我们提供信息的准确性。

5、 安全

5.1 对我们来说,个人信息的安全非常重要。我们将尽合理的商业努力保障您的个人信息安全,并实施合理的商业程序限制非授权访问、使用或者披露您的个人信息,涉及个人信息的数据存储全部采用多重加密。我们不会将您的个人信息保留超过处理目的所需的时间,并将根据我们的数据保留政策,为收集其的目的而对于保留必要的时间。尽管采取上述措施,但是您应当知晓本公司不能完全避免与个人信息相关的安全危险;

5.2 请您理解,由于技术的限制或可能存在的各种恶意手段,在互联网行业,即便竭尽所能加强安全措施,也不可能始终保证信息百分之百的安全。您需要了解,您接入本应用的服务所用的系统或通讯网络,有可能因本应用可控范围外的因素而出现问题;

5.3 本公司重视个人信息安全,及您的数据安全。遵守所有相关数据安全法规。如产生个人信息泄露、毁损等风险,本公司将通过推送通知的方式及时通知您,以便您尽快避免损失。同时,在泄露数据后72小时内向监管机构报告。如果您发现自己的个人信息泄露,请您立即与我们的客服联系,以便我们采取相应的措施。

6、您应当协助我们以保护您的个人信息安全。例如,请不要随意在社交媒体泄露或分享授权设备的二维码。

7、本隐私声明的修订

7.1 本隐私声明容许调整,如果我们对使用您的个人信息方法做出任何实质性调整,我们将通过消息通知您,同时公布修正日期,以便您了解隐私声明的最后更新时间。当您使用本产品时,您可以随时审查我们的隐私声明;

7.2 我们发出的包含此类变更通知的消息毫无疑问的组成上述变更通知的有效部分。如果您不希望我们改变对您个人信息的使用,您必须早于您期望停止使用我们的账户之前通知我们。您继续使用本产品的行为,将被视为您知晓并同意受通知中此类变更条款的约束;

8、本声明的成立、生效、履行、解释和纠纷解决均受到中华人民共和国大陆地区法律(不包含冲突法)法律管辖。如其中任何条款与中华人民共和国法律相抵触,则这些条款将完全按法律规定重新解释,而其它条款依旧具有法律效力。您与本公司就本声明或其它有关事项发生的争议,应首先友好协商解决,协商不成时,应将纠纷或争议提请上海山科机器人有限公司所在地有管辖权的法院管辖。

Privacy Policy

The copyright of robotic lawn mower APP (referred to as "this product") belongs to SHANGHAI SUNSEEKER ROBOTIC TECHNOLOGY CO.,LTD. (hereinafter referred to as “SUNSEEKER ROBOTIC”). This product provided by " SUNSEEKER ROBOTIC " is a mobile service application software product based on robotic lawn mower, which provides customers with information services such as remote control of robotic lawn mower and after-sales feedback. In accordance with the provisions of the law, we will collect, use, save or disclose your personal information under certain circumstances. If you have any questions about this Privacy Policy or matters regarding this Privacy Policy, please contact Harry@sunseekerpower.cn

This "Privacy Statement" is closely related to the products and services of this application you use, we recommend that you read this Privacy Notice in full to ensure you are fully informed and make the appropriate choice you think in accordance with the guidelines of the Privacy Policy.

1、Collection of personal information

1.1 Personal information

We use, save or disclose personal information to provide you with services through account creation, email notification, message notification, etc. " SUNSEEKER ROBOTIC " will provide you with a series of services such as equipment control, equipment scheduling, equipment settings, message management, etc.

This product guarantees that it will not collect information prohibited by laws and regulations. What we collect:

1.1.1 When you register as a member, the email account and third-party account information provided are used to help you automatically extract information such as changes to the account binding or managed smart devices.

1.1.2 When you browse or use " SUNSEEKER ROBOTIC " products or service initiative to provide us with information to help you quickly handle after-sales service and device detail information management. We can through these information, evaluating the service quality, optimize the user experience, portraits and user preferences for your behavior and so on, to provide you with more personality and convenient services.

1.1.3 Relevant information recorded in the process of providing you with services, so that you can check the device’s status or relevant after-sales service progress, etc.

1.1.4 When providing you with after-sales instructions and other services, in order to have a better service, we will collect your location information and device’s status, so that we could provide you with more complete and faster services.

1.1.5 The information you initiatively submit or feedback through our customer service staff or other channels, so that we can understand and evaluate the quality of services and optimize the user experience.

1.1.6 Collect and store legally obtained information about you from a third-party independent data source.

1.1.7 The information you provide, " SUNSEEKER ROBOTIC " will maximize the reasonable business obligations to keep confidential. With your consent, " SUNSEEKER ROBOTIC " will provide you with services such as the information of device’s after-sales service and version upgrades.

1.2 Your other information

In order to make it more convenient for you to use this product and improve the security of your use of our services, our server will collect Mac information about your lawn mower device, Bluetooth information that can be obtained by mobile terminals, device location information, third-party account user's name, profile picture and other similar characteristics records.

2、Use and sharing of personal information

2.1 Your personal information will not be used for other purposes unless it is stated in this Privacy Policy or after notifying you that we update our Privacy Policy.

2.2 You can view your personal information in "My Account " from the mobile APP at any time or get device status information on device list, device control page and other interfaces. We will take privacy treatment of your personal information such as the Email address, device’s password etc. in “My Account”, to avoid information leakage and loss caused by improper use of your device.

2.3 The server of " SUNSEEKER ROBOTIC " is located in Amazon, your information will be stored in Amazon Web Services and processed in Amazon in accordance with the User Agreement or with the Privacy Policy.

2.4 During your use of " SUNSEEKER ROBOTIC " products or services, we will keep your information until you cancel your account or make a deletion request. After you cancel your account or make a deletion request, we will delete or anonymize your information.

2.5 During your use of " SUNSEEKER ROBOTIC " products or services, we will keep your information until you cancel your account or make a deletion request. After you cancel your account or make a deletion request, we will delete or anonymize your information.

2.5.1 According to applicable laws and regulations, legal procedures or mandatory government requirements or judicial rulings.

2.5.2 Related to national security and national defense security.

2.5.3 When permitted by laws and regulations, in order to protect " SUNSEEKER ROBOTIC " from infringement of its own interests.

2.5.4 In order to protect the personal information or other personal life, property and other major legal rights, but it is difficult to obtain the consent of the person.

2.5.5 The personal information collected is disclosed to the public by the subject of personal information.

2.5.6 Collect your personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.

2.5.7 Necessary for signing a contract according to your requirements.

2.5.8 Necessary for maintaining the safe and stable operation of the products and services, such as product detecting, product handling and service failures.

2.5.9 Other circumstances stipulated by laws and regulations.

3、Disclosure of personal information

3.1 Unless the limited disclosure stated in this privacy statement, we will properly keep your personal information and will not disclose the list of customers.

3.2 You hereby authorize that, in the following circumstances, we will disclose your personal information to a third party without your consent.

• If we disclose this information to identify, contact or file a lawsuit that may cause damage to our rights or property, website users or anyone else (including the rights and property of any other person).

• The need for legal investigation.

• Such disclosure is necessary for subpoenas or other warrants issued by law enforcement agencies that are required by law or should be served on us.

4、Special reminder for sensitive personal information

Your special personal information, such as your personal phone number, email address, and location information are considered personal sensitive information. Before collecting such personal sensitive information, you need to consider carefully. At the same time, " SUNSEEKER ROBOTIC " will obtain your consent and strictly protect your sensitive personal information. If you do not provide this information or the information provided is incorrect, it may cause us to be unable to provide services or affect the accuracy of the information we provide.

5、 Security

5.1 For us, the security of personal information is very important. We will make reasonable commercial efforts to ensure the security of your personal information, and implement reasonable business procedures to restrict unauthorized access, use or disclosure of your personal information. All data storage involving personal information uses multiple encryptions. We will not keep your personal information for longer than necessary for processing purposes and will keep it for as long as necessary for the purpose for which it was collected in accordance with our data retention policy. Despite taking the above measures, you should be aware that " SUNSEEKER ROBOTIC " cannot completely avoid the safety hazards related to personal information.

5.2 Please understand that due to technical limitations or various malicious methods that may exist, in the Internet industry, even if you do your best to strengthen security measures, it is impossible to always guarantee 100% security of information. You need to understand that the system or communication network you use to access the services of this application may have problems due to factors outside the controllable range of this application.

5.3 " SUNSEEKER ROBOTIC " attaches great importance to the safety of personal information and your data. Comply with all relevant data security regulations. If there is a risk of personal information leakage or damage, " SUNSEEKER ROBOTIC " will notify you in time through push notifications so that you can avoid losses as soon as possible. At the same time, report to the regulatory agency within 72 hours after the leaked data. If you find that your personal information is leaked, please contact our customer service immediately so that we can take corresponding measures.

6、You should assist us to protect the security of your personal information. For example, please do not arbitrarily leak or share the QR code of authorized devices on social media.

7、Amendments to this Privacy Policy

7.1 This Privacy Policy allows adjustments. If we make any substantial adjustments to the method of using your personal information, we will notify you through a message and announce the revision date so that you can know when the Privacy Policy was last updated. When you use this product, you can review our Privacy Policy at any time.

7.2 The messages we send that contain such change notices undoubtedly constitute an effective part of the above change notices. If you do not want us to change the use of your personal information, you must notify us before you expect to stop using our account. Your continued use of this product will be deemed to be that you know and agree to be bound by such changes in the notice.

8、The establishment, entry into force, performance, interpretation and dispute resolution of this statement are governed by the laws of the mainland of the People's Republic of China (excluding conflict of laws). If any of these terms conflict with the laws of the People's Republic of China, these terms will be completely reinterpreted in accordance with the law, while other terms still have legal effect. Disputes between you and " SUNSEEKER ROBOTIC " on this statement or other related matters should first be settled through friendly negotiation. If the negotiation fails, the dispute or dispute should be brought to the jurisdiction of the court with jurisdiction where SHANGHAI SUNSEEKER ROBOTIC TECHNOLOGY CO.,LTD. is located.